Thank you for shopping at seanroe.com. If you are not entirely satisfied with your purchase, we’re here to help. Our policy is designed to ensure a hassle-free return process for our customers.
1. 30-Day Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Hassle-Free Returns
We strive to make our return process as hassle-free as possible. If you need to return an item, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed with the return.
3. Condition of Returned Items
To complete your return, we require a receipt or proof of purchase. Please ensure the item is in its original condition, unused, and in its original packaging. We cannot accept returns of items not in their original condition, or items that are damaged or missing parts for reasons not due to our error.
4. Shipping Fees
- If the return is due to an issue with the item (e.g., it’s defective, incorrect, or damaged), we will cover the return shipping costs.
- If the return is due to buyer’s remorse (e.g., change of mind), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. No Restocking Fee
We do not charge a restocking fee on returned items.
6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [email protected]
- Phone: (567) 259-1096
- Address: 16192 Coastal Highway Lewes, DE 19958
We’re here to ensure your satisfaction with our products and services. Thank you for choosing seanroe.com.